Getting Support¶
Need help with TAPPaaS? Here's how to find answers and get assistance.
Before You Ask¶
Many questions are already answered in our documentation:
- Search the Docs - Use the search bar at the top of any page
- Check the FAQ - Common questions are answered in our FAQ
- Read Tutorials - Step-by-step guides for common tasks in Tutorials
- Review FAQ - Common issues and solutions in FAQ
Community Support¶
GitHub Discussions¶
The best place to ask questions and get help from the community.
Tips for getting help:
- Search existing discussions first
- Use a clear, descriptive title
- Include relevant details (version, environment, error messages)
- Share what you've already tried
- Format code and logs properly
Categories¶
| Category | Use For |
|---|---|
| Q&A | Technical questions about using TAPPaaS |
| Ideas | Feature suggestions and enhancement ideas |
| Show & Tell | Share what you've built with TAPPaaS |
| General | Other discussions about TAPPaaS |
Reporting Issues¶
Found a bug? Please report it on GitHub Issues.
What to Include¶
Bug Report Checklist
- TAPPaaS version (
tappaas version) - Steps to reproduce the issue
- Expected vs actual behavior
- Error messages and logs
- Environment details (cloud provider, OS, etc.)
Feature Requests¶
Have an idea for improving TAPPaaS?
Before submitting:
- Search existing issues to avoid duplicates
- Check the About page for project information
- Describe the problem you're trying to solve
- Explain why this would benefit other users
Security Issues¶
Security Vulnerabilities
Do not report security vulnerabilities through public GitHub issues.
Please email security concerns to the maintainers for responsible disclosure.
Response Times¶
TAPPaaS is a community-driven open source project. Response times vary based on:
- Complexity of the issue
- Availability of maintainers
- Clarity of the report
Typical response times:
| Type | Response |
|---|---|
| Security issues | Within 48 hours |
| Critical bugs | Within 1 week |
| General issues | Best effort |
| Feature requests | Varies |
How to Help Others¶
Want to give back? Help answer questions in GitHub Discussions!
- Share your knowledge and experience
- Provide working examples and solutions
- Be patient and welcoming to newcomers
- Follow our Code of Conduct
Related Resources¶
- Contributing Guide - How to contribute to TAPPaaS
- FAQ - Frequently asked questions and common solutions